Refund Policy

This policy applies to all bookings entered into between a company or other legal entity ("the Client") and Real Estate Ollopa11 Ltd ("Workers Stay") via workersstay.com, email, WhatsApp or other direct contact with our sales team.

Workers Stay exclusively serves business customers. We do not provide services to consumers under Directive 2011/83/EU on consumer rights, and the statutory 14-day right of withdrawal for distance contracts therefore does not apply.

Once the Client has confirmed a booking in writing (email, signed agreement or platform confirmation) and Workers Stay has issued a booking confirmation, the booking is binding. The booking fee, any prepayment and the full rental amount for the agreed period are non-refundable.

This applies regardless of whether the Client actually uses the accommodation, whether staff fail to show up, whether the project is cancelled, delayed or relocated, whether internal travel policy changes, or whether the Client's end customer cancels the underlying assignment.

The reason is that upon confirmation Workers Stay locks capacity with the property owner, removes the unit from other distribution channels (Airbnb, Booking.com, direct booking) and therefore incurs an unrecoverable cost and loss of revenue.

Workers Stay typically charges:

• A booking fee or prepayment equal to 30–100 % of the total booking value upon confirmation, depending on contractual terms.
• The remaining balance on invoice with 10-day payment terms unless otherwise agreed in writing.
• Any security deposit, held separately and refunded within 14 days after departure, provided no damage or unpaid costs exist.

An unpaid invoice does not release the Client from the obligation to pay and does not constitute a cancellation. Reminder fees, statutory late-payment interest and collection costs may be added.

Workers Stay accepts change requests subject to availability and with the following limitations:

• Extending the stay: always welcome, charged at our prevailing rates.
• Shortening the stay: treated as a partial cancellation. Released nights are not refunded.
• Switching unit: possible subject to availability. Any price difference is charged or credited within the current booking, but no refund is issued if the new unit is cheaper than the original.
• Date change: permitted without charge if requested at least 30 days before arrival and the new dates fall within 90 days. Otherwise treated as a cancellation.

Since bookings are non-refundable under section 2 above, no refund is issued upon cancellation. Workers Stay may however — at its sole discretion and as a goodwill gesture — offer one of the following remedies if the Client has a good payment history and cancels in good time:

• A credit voucher to be used against future Workers Stay bookings within 12 months.
• The ability to transfer the booking to another company within the Client's group.
• Assistance in subleasing the period to another corporate client — if we manage to resell the period, an amount equal to the resold value less a 15 % administrative fee will be refunded.

None of the above constitutes a right and is granted on a case-by-case basis.

In the rare event that a property becomes unavailable due to damage, force majeure or owner breach, we undertake to first provide an equivalent replacement property within the same city or commuting distance, of the same standard and capacity.

If Workers Stay cannot provide a suitable replacement, we will refund the portion of the booking that cannot be fulfilled within 14 days. Workers Stay does not reimburse indirect costs such as flights, rental cars, alternative accommodation arranged by the Client or loss of production — Clients are advised to maintain appropriate corporate insurance.

Workers Stay is not obliged to refund in circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, acts of terrorism, strikes, government action, border closures, material interruption of utilities or communications and cyberattacks.

For bookings affected by force majeure, we will primarily offer rebooking to an equivalent period within 12 months at no extra cost.

Where a refund is due under this policy, the following applies:

• Refunds are issued to the same account or card originally used for payment. Account changes require written confirmation from an authorised signatory.
• Processing time is up to 14 banking days from the date the right to a refund is established.
• Any currency conversion loss or transaction fee is borne by the Client.
• For full or partial cancellations a credit note is issued followed by a new corrected invoice where applicable, ensuring full traceability in the accounts.

Any complaint regarding the property standard, an invoice or any other part of the service must be submitted in writing to contact@workersstay.com no later than 7 days after departure, or immediately if the fault is of a nature requiring action during the stay.

Workers Stay investigates complaints promptly and normally responds within 5 working days. Unfounded or vexatious complaints do not affect the obligation to pay.

This refund policy and the underlying agreement are governed by the laws of England and Wales. Disputes shall first be addressed through good-faith negotiation. Failing settlement, disputes shall be finally resolved by the courts of England (High Court of Justice, London), without prejudice to any mandatory consumer protection that may exceptionally apply.

Real Estate Ollopa11 Ltd (Company No. 13697786, incorporated 22 October 2021), 128 City Road, London EC1V 2NX, United Kingdom. Email: contact@workersstay.com. Billing queries: billing@workersstay.com.